LEGAL

Refunds

Audio plugins cannot be returned like a physical object, so the policy is simple: if it does not work for you, ask.

Effective date: 2026-09-27

Ask for a refund within 14 days of purchase and it will be issued. You do not have to justify the request.

Write to refunds@studiocucurbits.com from the email address used at purchase. Paddle is the Merchant of Record and processes the refund to the original payment method; how long it takes to appear depends on your card issuer.

If the problem is installation or compatibility, write to support@studiocucurbits.com first. Most of these are resolved quickly, and a working plugin is a better outcome than a refund. Asking first does not reduce your right to a refund inside the window.

An approved full refund ends the licence, including when cumulative approved refunds reach the full purchase price. Please uninstall the plugin when the licence ends. Work you already produced with it remains yours.

Partial refunds are offered only to apply a later discount. The licence remains active while cumulative approved refunds stay below the full purchase price. Pending or rejected refunds do not change access.

An approved chargeback ends the licence; a warning or pending chargeback does not. An approved chargeback reversal restores access through a new licence grant; the previously revoked grant remains revoked.

Repeated buy-and-refund on the same product may be declined. Nothing here reduces the rights you have under the consumer law that applies to you.

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