These terms cover purchases of Studio Cucurbits plug-ins. Their use is governed by our Licence Agreement. Our Privacy Policy describes how we handle personal data.
Our Business information gives our operator details, address and contact information.
Orders
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns.
Licences are one-time purchases. The price is shown on the product or offer page in US dollars. Paddle shows the final price, checkout currency, applicable taxes and available payment methods before payment. Payment is taken when you complete the order. No physical goods are shipped and there are no shipping or handling fees. Your own internet connection charges are your responsibility.
Paddle’s Buyer Terms also apply to the transaction. For payment enquiries, contact Paddle.
Delivery
Installers are available to try before purchase. After payment is confirmed, licence setup is available in your checkout tab and through a backup email link. Contact support if you cannot complete setup or receive the email.
Product details
Supported operating systems and plug-in formats are listed on each product page. Try the plug-in in your own setup before buying.
Refund policy
Request a refund within 14 days of purchase and we will arrange it. You do not need to give a reason. Email refunds@studiocucurbits.com from the address used for your purchase. You can also request a refund through Paddle. Paddle processes refunds to the original payment method. The time taken to appear depends on your payment provider.
Partial refunds are offered only to apply a later discount. Repeated purchases and refunds of the same product may be declined, subject to your statutory rights. The effect of refunds and chargebacks on your licence is set out in the Licence Agreement.
Your rights
These terms and the refund policy do not reduce your rights under applicable consumer law.
Changes
The terms published at the time of your order apply to that purchase.